Send us the details and we will point you to the right answer. If it is a sizing question, tell us the case or duffel you are looking at and the route you fly. If a wheel, zip or lock has given up, note the model and which component failed. For order questions, include your order reference and whether you chose courier delivery or pickup.
We reply with the specific spec, the matching spare part, or the next step for your parcel. No ticket ping-pong, no guessing at dimensions.
Most questions about sizing, spare parts and orders can be sorted in one message. Pick the channel that fits what you need, and we'll point you to the right spec or part number.
Best for sizing comparisons, spare wheel or zip enquiries, and anything with a photo attached.
Reply within one business day.
info@lugacious.comQuickest for order status, collection-point pickup and damaged-on-arrival parcels.
Mon to Fri, 9:00 to 17:00. Same-day callbacks.
0484284495For returns, warranty on a worn component or anything that needs a written record.
Answered within two business days.
Send a written requestMeasuring a case against cabin limits, matching a spare wheel to your model, or checking what to do when a parcel arrives with a damaged component: the answers are already written up.
Sizing questions, spare wheels, a lock that will not release, or a parcel that arrived with a cracked corner: pick the channel that fits and we will point you to the right answer. If your question is about measuring a case against a cabin limit, have the locked dimensions and empty weight from the product page ready before you write.
3646 Marthinus Pine
Charlfort, NC 5862
Walk-in sizing checks are welcome during desk hours. Bring your packed bag if you want a second opinion on whether it clears a cabin limit.
Quickest for wheel and zip part numbers, or when a combination lock has jammed mid-trip and you need a replacement sent out.
Best for order tracking, collection-point pickup in Johannesburg, Durban or Pretoria, and damaged-component claims. Attach a photo of the part and your order reference.
Emails sent after hours are read the next working morning. Phone calls outside desk hours go to voicemail, and we return them in the order they arrive.